How to Set Up Delivery Options on Your Website

“Do you deliver to my area, and how much is it?” If you sell online, you have answered this question more times than you can count, one customer at a time, in the middle of a hundred other messages. Clear delivery information on your website answers it before anyone has to ask, and that alone can be the difference between a customer who orders right away and one who gives up waiting for a reply.

Why clear delivery information matters

A customer deciding whether to buy is already weighing price against value. If delivery cost and timing are a mystery until after they commit to an order, that uncertainty makes people hesitate, or simply move on to a seller who was upfront. Putting your delivery information where customers can see it before they order removes friction at exactly the point where a sale is won or lost.

What delivery details to decide on before you set anything up

Before you add anything, it helps to have answered a few basic questions for yourself. Do you deliver everywhere, or only within certain areas. Is your fee a flat rate, or does it change by distance or zone. Do you offer same day delivery, or does it usually take a day or two. Is there a minimum order amount for delivery, or a point at which delivery becomes free. Having rough answers to these makes setting everything up much faster.

Setting delivery zones and fees that make sense

Most Nigerian businesses find it easiest to think in zones rather than exact addresses, for example within your city at one rate, and outside it at another, or interstate delivery through a courier at a separate rate entirely. You do not need to price every single street. A few sensible zones with clear fees give customers enough information to decide, and you can always confirm exact cost once you know the delivery address.

Offering pickup alongside delivery

Not every customer wants delivery, and pickup can save you and them money. If you have a shop, stall, or fixed location customers can collect from, adding pickup as an option alongside delivery gives price sensitive customers a way to order without paying a delivery fee at all. It is worth listing clearly if it applies to your business.

Keeping delivery information visible so customers do not have to ask

Once your delivery details are set, they should sit somewhere customers naturally see them, near your products or at checkout, not buried where only you know to look. The goal is that a customer can answer “do you deliver to me, and how much” just by looking at your website, without sending a message first.

Setting it up just by texting TextMint

You do not need a shipping plugin or a complicated settings page to get delivery working on your website. Just tell TextMint on WhatsApp how you want delivery to work, your zones, your fees, whether you offer pickup, and it sets that up on your live website for you. If your costs change later, you update it the same way, with a message, whenever you need to.