FAQ

Plain answers.

The questions we get most often. If yours is not here, email support@textmint.ai. We answer every message.

The basics

What is TextMint, in one sentence?

TextMint is an AI that builds you a real website from a WhatsApp chat, then helps you sell. It takes your orders, collects your payments, and keeps customers coming back.

Do I need a website if I already sell on WhatsApp?

A website makes you look serious and gives customers one link to see everything you sell. It also shows up on Google. WhatsApp and a website work best together: the site brings people in, WhatsApp closes the sale. TextMint sets up both.

How is this different from Wix or hiring a developer?

A developer takes weeks and costs a lot. Wix makes you build it yourself. TextMint builds you a real, custom site from one WhatsApp chat in about a minute, then helps you take orders and payments too.

Getting started

I am not techy at all. Can I still use TextMint?

Yes. If you can send a WhatsApp message, you can use TextMint. You tell it about your business in a normal chat and it does the building. There is no app to learn and no dashboard to figure out.

How long does it take to get my site?

About a minute. You tell TextMint about your business, it builds the site, and you approve it. Changing a price or a photo after that is just as easy, one text, once you are on a plan.

Selling and payments

How do customers order from me?

Each product on your site has an Order on WhatsApp button. The customer taps it and lands in your WhatsApp with the order already filled in. You confirm and you are done. Nothing gets lost in your DMs.

How do I collect payment?

TextMint sets up a checkout that creates a payment link for each order and confirms the transfer landed before you ship. No more squinting at blurry receipts. For custom work like cakes, you can collect a deposit up front.

Will TextMint message my customers without me seeing it?

No. Anything that goes to a customer is a draft first. You get it on WhatsApp, read it in a few seconds, and reply YES to send, EDIT to change, or NO to skip.

Privacy and control

Is my data safe?

Yes. We never sell your data and we do not share your customer information. We follow Canadian privacy law (PIPEDA) and CASL. Read the privacy page for the full story.

Can I cancel?

Yes, any time. Reply CANCEL to TextMint and we close your account. Your site and your data stay yours.

Can I use my own domain name?

Yes. TextMint starts you on a free textmint.ai link so you can go live the same day, and you can connect your own domain name whenever you are ready.

Pricing

What do I get before I pay anything?

Your first website. You get 100 credits the moment you join, and building a site is what they are for, so you can text TextMint about your business and get a real, working site on your own textmint.ai link without reaching for your card. You see it before you decide anything else. A very large photo gallery can use more credits than a normal first build, and TextMint tells you if you are close.

How much does it cost after that?

Changing your site, or using TextMint to sell, needs a plan. Starter is ₦10,000 a month, Growth is ₦25,000 and Pro is ₦60,000. Paying by card from outside Nigeria, that is $39, $79 and $149, or £29, £59 and £119. Just tell TextMint you want to upgrade and it sends you the payment link.

What happens if I never pay?

Your website stays online. It keeps serving on your free textmint.ai link, and a domain you bought through us sends visitors to that same link rather than going dark. What stops is changing things. TextMint will still talk to you about paying for a plan, or about moving your domain somewhere else, but it will not edit your site until you are on a plan.

Are there free plans?

No. The 100 joining credits are the free part, and they are there so your first site costs you nothing but the message. Everything after that runs on a plan.

Still wondering?

Just text TextMint on WhatsApp. Your first site is free to build.

Start free